FAQ

FAQs

Welcome to the Phoenix Collective Brands LLC FAQ page! Below, you’ll find answers to some of our most frequently asked questions. If you need further assistance, please don’t hesitate to reach out to us at hello@phoenixcollectivebrands.com.

1. What is your shipping policy?

We strive to process and ship your order as quickly as possible.

  • Most orders will ship within 3 business days of your purchase.

  • However, please note that during peak seasons, promotions, or unforeseen circumstances, processing times may be slightly longer. We appreciate your patience!

  • Shipping carriers: We partner with reliable carriers to ensure timely delivery. You will receive tracking information once your order has shipped.

  • Shipping rates: Shipping costs are calculated at checkout based on your location and the size of your order.

For more detailed information, check out our full Shipping Policy.

2. What is your return policy?

We want you to love your purchase, but if you need to return an item, we’ve made the process as easy as possible.

  • Self-Serve Returns: You can initiate your return through our self-serve portal by visiting our return page.

  • Return Timeframe: Returns must be initiated within 30 days of receiving your order.

  • Condition: Items must be unused, in their original condition, and with original packaging.

  • Refund Process: Once your return is processed, we will issue a refund to your original payment method. Please note that shipping fees are non-refundable.

For more details, please review our full Return Policy.

3. Are your Swim Turbans 100% effective?

Our Swim Turbans are among the most effective on the market, designed to protect your hair while swimming. However, they are not guaranteed to be 100% effective in keeping all water out. We’ve engineered them with a snug fit and high-quality materials to offer maximum water resistance.

How to measure for the perfect fit:

  1. Measure the circumference of your head around the widest part, just above the ears and across the forehead.

  2. Use our size guide to find the best fit based on your head circumference.

  3. If you're between sizes, we recommend sizing up for a more comfortable fit.

If you have any questions about sizing or fit, please don’t hesitate to contact us!

4. How do I care for my products?

To keep your Phoenix Collective products looking their best:

  • Wash by hand or on a gentle cycle in cold water.

  • Air dry flat or hang to avoid damage from high heat.

  • Avoid bleach or harsh chemicals that could damage fabrics.

Please follow the care instructions on the product tag to ensure longevity.

5. Do you offer gift cards?

Yes, we offer digital gift cards for those looking to give the perfect gift! Gift cards are available in various denominations and can be purchased directly on our website. They are delivered via email, making them a convenient option for last-minute gifts.

6. Do you ship internationally?

Currently, we only ship to the United States and U.S. territories. We hope to expand to international shipping in the future, so please stay tuned for updates!

7. How can I contact customer service?

For any questions or concerns, you can reach our customer service team via:

Our team is available Monday through Friday, 9 AM - 5 PM (CST). We will do our best to respond to your inquiry as quickly as possible.

8. Can I change or cancel my order?

We process orders quickly to ensure prompt shipping. If you need to make any changes or cancel your order, please contact us as soon as possible. Once an order is processed and shipped, we’re unable to make changes or cancellations.

If you have additional questions, feel free to reach out to our team—we’re happy to assist you!